- Warranty coverage begins on the product purchase date, and the Duration of limited warranty is Two (2) Years.
- Hydro Fuel Generator warrants to the customer that the Hydro Fuel Generator product will be
free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase
by the customer.
- Hydro Fuel Generator limited warranty covers only those defects that arise as a result of normal use of the product,
and does not cover any other problems, including those that arise as a result of improper installation, maintenance or
modification; the use of alternative parts or supplies not provided or supported by Hydro Fuel Generator; operation
outside the product's specifications; unauthorized modification or misuse.
- This warranty only covers the Hydro Cell Unit itself, not accessories, and does not cover Hydro Fuel Generator ,
products that have been remanufactured, reverse engineered, cut or sawed into, or tampered with in any way after purchase.
- If Hydro Fuel Generator receives, during the applicable warranty period, notice of a defect in any product, which is
covered by this warranty, Hydro Fuel Generator shall either repair or replace the product, at Hydro Fuel Generator's
option. If Hydro Fuel Generator is unable to repair or replace, a defective product, which is
covered by this warranty, Hydro Fuel Generator shall, within a reasonable time after being notified of the defect,
refund the purchase price of the product as long as the defect is reported to Hydro Fuel Generator within the
Warranty Period.
- Hydro Fuel Generator shall have no obligation to repair, replace, or refund until the customer returns the defective
product to Hydro Fuel Generator, along with proof of purchase.
- Any replacement product may be either new or like new, provided that it has functionality at least equal to that of the product
being replaced. Replacement parts may contain remanufactured parts, components, or materials equivalent to new in
performance.
- If you are returning a Hydro Cell Unit for a lack of Hydrogen Production per our guarantee. We will test the unit first
to determine the Hydrogen production output. If the unit is simply malfunctioning and can be easily repaired, Alternative Gas
Solutions will have the option of repairing the unit and returning the product to you or issuing a refund.
- Hydro Fuel Generator recommends that the customer retain the original packaging in which the Hydro Fuel generator
product was received. In the event a return of the product is required, use the original packaging to prevent
product damage during shipment.
- The expense of return postage or shipping from a customer to Hydro Fuel Generator shall be the responsibility of
the customer.
- Defective components may be returned for immediate replacement anytime during the warranty period.
- We will repair or replace any defective parts against manufacture defects, determined after the arrival of the defective parts. We
will test each part to determine if the part is covered under our warranty, determined by the manufacturing department.
- Proof of Purchase is required when returning any parts.
- Repaired units will be returned to fulfill the remainder of the units original warranty duration.
- Hydro Fuel Generator HYDRO CELL’S are built to operate using only distilled water, along with our approved
electrolyte substance, Potassium Hydroxide. The only exception to this provision is the use of 12 oz. of denatured alcohol mixed
with water, to prevent the HYDRO CELL freeze-up during cold weather.
RETURN POLICY:
BEFORE YOU RETURN PRODUCT(S), Call Hydro Fuel Generators customer service department at
928-759-9898
to receive a Return Merchandise Authorization (RMA) number. This (RMA) number must be displayed on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt, Invoice, or a sheet of paper with your name, address, phone number, along with a reason for your return, and the (RMA) number. For Hydro Fuel Generators protection, we will refuse, and return to sender, any packages that do not display the (RMA) number.
We do not accept returns, exchanges or grant refunds under any circumstances, except as specified above regarding manufacturer's defect. If you are returning an authorized Hydro Fuel Generators Hydro Cell System, The system must have all original parts that were included with the Hydro Cell System. Important: We do not warrantee any return units that were used with Baking Soda as an Electrolyte Catalyst. No other Electrolyte Solution may be used other than Potassium Hydroxide.
Please be advised that packages sent by normal U.S. Postal Service cannot be tracked to ensure delivery, therefore, postal insurance and delivery confirmation service is recommended. Hydro Fuel Generator is not responsible for loss, or damage of returned items. Please return the Hydro Cell System only to the return address that Hydro Fuel Generator provides you when you call our office to receive your (RMA) number, NOT to the address listed on the original box. This is a sealed unit. Any tampering or opening of the unit will void any and all guarantees or warrantees.
NOTE:
The Hydro Fuel Generators Two Year Warranty covers only the Hydro Cell product, not accessories, and does not include the cost of installation, or shipping costs.
DISCLAIMER:
Hydro Fuel Generators Hydro Cell System Performance figures of improved fuel efficiency are based on actual test vehicles, which have electronic fuel injection or standard combustion/carburetor engines, both gasoline and diesel models. Vehicles with electronic fuel injected Systems may require an additional enhancer (EFIE) to create the same result. Individual results can vary considerably due to a variety of factors including but not limited to altitude, humidity, barometric pressure, outside temperature, vehicle age, and state of vehicle tune, vehicle manufacturer engine tolerances, vehicle modifications, chassis, engine and quality of the installation.
PRODUCT INSTALLATION:
Hydro Fuel Generators products must be properly installed in order to function as designed. It is recommended that a certified vehicle mechanic perform installation. Every effort has been made to provide detailed installation instructions. These directions are packed with each unit and must be followed to avoid installation errors that could cause a unit to malfunction and void the warranty. This warranty does not cover non-performance of units improperly installed. The installer is responsible to the customer for his/her installation and for correcting an improper installation.
In the unlikely event that there are missing parts or components that should have been included in the Hydro Cell kit, those missing parts or components will be shipped to customer upon notification to Hydro Fuel Generators. The cost of any extra wire, tubing, connectors or other miscellaneous parts and components required for an unusual installation, is the responsibility of the customer.
LIMITATIONS OF WARRANTY:
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER Hydro Fuel Generator NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WARRANTIES OR CONDITIONS, SATISFACTORY QUALITY, FOR A PARTICULAR PURPOSE. DAMAGES TO A CUSTOMERS VEHICLE DURING THE INSTALLATION PROCESS, IS NOT COVERED BY THIS WARRANTY.
LIMITATIONS OF LIABILITY:
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL Hydro Fuel Generator OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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